The saga of BT's incredible incompetence continues. How much they despise
their customers is becoming legend.

I transferred some Feature Line services to basic PSTN service so that I
could transfer all our lines to a_n_other provider. One of the lines has
entered a wilderness, this I could have predicted. It exists on the BT CSS
service (they say) but it does not appear on the 3rd part service provider
system. They claim "everything is correct and there is nothing we can do".
Well hey we can stop paying your ****ing bills until you sort it.

A second line has entered the Twighlight Zone. A new Zone nobody could
forsee. They have indeed migrated it to a PSTN service. It has worked for 2
months. Now it is suspended. It is suspended because the bill hasn't been
paid. Of course they haven't sent me a bill. That's because they have
created an imaginary person and company and allocated our FAX line to this
construct. Of course due to client confidentiality *they can't tell me who
the imaginary person is and cannot talk to anyone but Mr Mitty's large white
rabbit*, who is unfortunately detained on shores unknown.

It would be easier dealing with a 419 scammer than these jokers. A 419'er
would speak better English, be more concerned and offer a better outcome. I
don't actually know yet what BT are going to do, if anything, to resolve the
conundrum.

Just to plant it deeper in the Twighlight, ZEN provide a Broadband service
on this number. It continues to work through these multiple dimensions.

Unless you are a significant SME or MNE with a dedicated account team, don't
buy products from BT if you can possibly avoid it. Unless you want to
feature in an old B&W Sci-Fi series.

--
Hog

On 31/05/2011 12:39, Hog. wrote:
> The saga of BT's incredible incompetence continues. How much they despise
> their customers is becoming legend.
>

A couple of lively blokes have recently taken over our village pub, and
between them and Punch Taverns the weary old gaff has had >£300k thrown
at it to marvellous and transformational effect; pub atmosphere retained
but now with a very good restaurant attached.

The only thing that isn't working is the website, which was offered as
part of the (undoubtedly very) expensive
telecoms/wifi/Teasmade/lawn-mower package they bought. It's now a month
since the re-opening, and still BT is arsing about, not quite producing
what they contracted to produce. Word of mouth is working, of course,
but this is, after all, the 21st century ...

On Tue, 31 May 2011 13:12:31 +0100 in uk.rec.motorcycles, Charlie
says:

>On 31/05/2011 12:39, Hog. wrote:
>> The saga of BT's incredible incompetence continues. How much they despise
>> their customers is becoming legend.
>>
>It's now a month
>since the re-opening, and still BT is arsing about, not quite producing
>what they contracted to produce.

Their customer service is a flipping joke and having got shot of them
as a provider it will be a cold day in hell before I go back. However,
my BB & phone is supplied unbundled by a now wholly owned subsidiary
which so far doesn't seem to suffer the same problems and when I
jumped on the FTTC bandwagon open reach did their stuff exactly when
they said they would.

--
Ian
"The problem with people who have no vices is that generally you can be pretty sure they're going to have some pretty annoying virtues." - Elizabeth Taylor

boots wrote:
> On Tue, 31 May 2011 13:12:31 +0100 in uk.rec.motorcycles, Charlie
> says:
>
>> On 31/05/2011 12:39, Hog. wrote:
>>> The saga of BT's incredible incompetence continues. How much they
>>> despise their customers is becoming legend.
>>>
>> It's now a month
>> since the re-opening, and still BT is arsing about, not quite
>> producing what they contracted to produce.
>
> Their customer service is a flipping joke and having got shot of them
> as a provider it will be a cold day in hell before I go back. However,
> my BB & phone is supplied unbundled by a now wholly owned subsidiary
> which so far doesn't seem to suffer the same problems and when I
> jumped on the FTTC bandwagon open reach did their stuff exactly when
> they said they would.

I don't blame the engineers in OpenReach. They have had a fairly raw deal
but cope as well as.
BT Business/Retail are the jokers.

--
Hog

On Tue, 31 May 2011 14:44:54 +0100 in uk.rec.motorcycles, Hog. says:

>boots wrote:
[BT]
>>
>> Their customer service is a flipping joke and having got shot of them
>> as a provider it will be a cold day in hell before I go back. However,
>> my BB & phone is supplied unbundled by a now wholly owned subsidiary
>> which so far doesn't seem to suffer the same problems and when I
>> jumped on the FTTC bandwagon open reach did their stuff exactly when
>> they said they would.
>
>I don't blame the engineers in OpenReach. They have had a fairly raw deal
>but cope as well as.
>BT Business/Retail are the jokers.

I had a fairly lengthy chat with the Open reach bod, certainly the T&C
for the staff seemed to much worse than in my time. Used to be that
being a field tech was a good number if not stunningly paid but those
I've chatted to / know from various different companies imply that's
no longer the case.

--
Ian
"Bother!" said Pooh, as Han put him in a dead Tauntaun.

On Tue, 31 May 2011 13:12:31 +0100, Charlie <(E-Mail Removed)> wrote:

>On 31/05/2011 12:39, Hog. wrote:
>> The saga of BT's incredible incompetence continues. How much they despise
>> their customers is becoming legend.
>>
>
>A couple of lively blokes have recently taken over our village pub, and
>between them and Punch Taverns the weary old gaff has had >£300k thrown
>at it to marvellous and transformational effect; pub atmosphere retained
>but now with a very good restaurant attached.
>
>The only thing that isn't working is the website, which was offered as
>part of the (undoubtedly very) expensive
>telecoms/wifi/Teasmade/lawn-mower package they bought. It's now a month
>since the re-opening, and still BT is arsing about, not quite producing
>what they contracted to produce.

Typical of yer privatised profit chasing effective monopoly supplier.
Although I would disputed that they actually despise anybody as to do that
they would have to acknowledge your right to exist in the first place.



> Word of mouth is working, of course,
>but this is, after all, the 21st century ...

Excellent, now we all know BT are cunts but do they? Have any of the
victims mentioned in this thread actually spoken to BT and told them their
incompetence is costing them money through channels that BT might actually
take note of? I doubt it. As usual it will be moan, whinge, whine and
complain to everybody else in the world whether we give a **** or not and
BT will never know and as they never know why the **** should they care?

--

steve auvache

boots wrote:
> On Tue, 31 May 2011 14:44:54 +0100 in uk.rec.motorcycles, Hog. says:
>
>> boots wrote:
> [BT]
>>>
>>> Their customer service is a flipping joke and having got shot of
>>> them as a provider it will be a cold day in hell before I go back.
>>> However, my BB & phone is supplied unbundled by a now wholly owned
>>> subsidiary which so far doesn't seem to suffer the same problems
>>> and when I jumped on the FTTC bandwagon open reach did their stuff
>>> exactly when they said they would.
>>
>> I don't blame the engineers in OpenReach. They have had a fairly raw
>> deal but cope as well as.
>> BT Business/Retail are the jokers.
>
> I had a fairly lengthy chat with the Open reach bod, certainly the T&C
> for the staff seemed to much worse than in my time. Used to be that
> being a field tech was a good number if not stunningly paid but those
> I've chatted to / know from various different companies imply that's
> no longer the case.

BT was ruined by (in no particular order) the Executive, Offcom and New
Labour.

--
Hog

On Wed, 01 Jun 2011 00:03:44 +0100 in uk.rec.motorcycles, steve
auvache says:

>BT will never know and as they never know why the **** should they care

I doubt they care much[1] but I told them and took mine, the two
sprogs, my parents and the ex's business elsewhere.

[1] Apart from regular begging letters trying to persuade me to
return.


--
Ian
"Bother!" said Pooh as he hid Piglet's body with Tigger's