Anyone had a problem with a mobile phone being sent in for repair and
returned with the claim that its "water damaged" ?

Anchovy, Captain (retired)

On 10/02/2010 1:18 PM, Peter wrote:
>> Anyone had a problem with a mobile phone being sent in for repair and
>> returned with the claim that its "water damaged" ?
>>
>> Anchovy, Captain (retired)
>>
>
> I once had a job years back repairing mobiles.
> Any sign of water damage (corrosion on the board around chips) and it was
> basically all over.
> Save what you can from the old phone and get a new one.
> Even if it can be fixed there is no guarantee how long it will last.
>
>
> :-P
I'm up in Nth Qld. and have been told that high humidity
often causes phones to fail. Nokia have voided the warranty on my 4
month old phone with the claim of water damage.

A.

"captain anchovy" <(E-Mail Removed)> wrote in message
news:03820f77$0$1276$(E-Mail Removed)...
> Anyone had a problem with a mobile phone being sent in for repair and
> returned with the claim that its "water damaged" ?
>
> Anchovy, Captain (retired)

Not water, but I had a mobile phone which had a cracked screen.
Now you may say that it had been treated roughly
but, the screen was cracked in the inside screen, not the outside one
Nokia and Optarse didn't wan't to have a bar of it

"George W Frost" <(E-Mail Removed)> wrote in message
news:FVpcn.6785$(E-Mail Removed)...
>
> "captain anchovy" <(E-Mail Removed)> wrote in message
> news:03820f77$0$1276$(E-Mail Removed)...
>> Anyone had a problem with a mobile phone being sent in for repair and
>> returned with the claim that its "water damaged" ?
>>
>> Anchovy, Captain (retired)
>
> Not water, but I had a mobile phone which had a cracked screen.
> Now you may say that it had been treated roughly
> but, the screen was cracked in the inside screen, not the outside one
> Nokia and Optarse didn't wan't to have a bar of it

Had a Motorola V9 hinge fail in very normal use.- warranty voided because of
'physical damage'. Close inspection showed metal fatigue and the small
plastic pieces inside showed no damage - but warranty was still not
honoured, despite calls to the Motorola head office.

I refused to pay, and went and got a new phone -not a Motorola - and
strangely none of the 50+ phones in our fleet are Motorola anymore.

They couln't seem to get the concept that 'physical damage <=> abuse by
user'.

Pietro

"captain anchovy" <(E-Mail Removed)> wrote in message
news:03820f77$0$1276$(E-Mail Removed)...
> Anyone had a problem with a mobile phone being sent in for repair and
> returned with the claim that its "water damaged" ?

iPhones have 3 water sensors. If it has been dropped in water the sensors go
from white to red. No chance of warranty.

Fraser

"Pietro" <(E-Mail Removed)> wrote in message
news:4b722f4d$0$77590$(E-Mail Removed)...
> "George W Frost" <(E-Mail Removed)> wrote in message
> news:FVpcn.6785$(E-Mail Removed)...
>>
>> "captain anchovy" <(E-Mail Removed)> wrote in message
>> news:03820f77$0$1276$(E-Mail Removed)...
>>> Anyone had a problem with a mobile phone being sent in for repair and
>>> returned with the claim that its "water damaged" ?
>>>
>>> Anchovy, Captain (retired)
>>
>> Not water, but I had a mobile phone which had a cracked screen.
>> Now you may say that it had been treated roughly
>> but, the screen was cracked in the inside screen, not the outside one
>> Nokia and Optarse didn't wan't to have a bar of it
>
> Had a Motorola V9 hinge fail in very normal use.- warranty voided because
> of 'physical damage'. Close inspection showed metal fatigue and the small
> plastic pieces inside showed no damage - but warranty was still not
> honoured, despite calls to the Motorola head office.
>
> I refused to pay, and went and got a new phone -not a Motorola - and
> strangely none of the 50+ phones in our fleet are Motorola anymore.
>
> They couln't seem to get the concept that 'physical damage <=> abuse by
> user'.
>
> Pietro
>


When I went into Optarse, trying top get a new phone, The sales girl went
out the back to speak to the manager and told him of my concerns, and I
heard him say very loudly
"This was caused by consumer abuse and not a warranty issue"

I called out even louder for him to come out into the store and I would show
him what "consumer abuse" was
Strangely enough he didn''t.
I didn't get a new phone from them and bought one somewhere else

captain anchovy wrote:
> On 10/02/2010 1:18 PM, Peter wrote:
>>> Anyone had a problem with a mobile phone being sent in for repair and
>>> returned with the claim that its "water damaged" ?
>>>
>>> Anchovy, Captain (retired)
>>>
>>
>> I once had a job years back repairing mobiles.
>> Any sign of water damage (corrosion on the board around chips) and it was
>> basically all over.
>> Save what you can from the old phone and get a new one.
>> Even if it can be fixed there is no guarantee how long it will last.
>>
>>
>> :-P
> I'm up in Nth Qld. and have been told that high humidity
> often causes phones to fail. Nokia have voided the warranty on my 4
> month old phone with the claim of water damage.
>
> A.
Stand your ground if it has not been immersed , complain to the
ombudsman and make sure everyone know you are

On Wed, 10 Feb 2010 13:06:52 +0800, "Fraser Johnston"
<(E-Mail Removed)> wrote:

>
>"captain anchovy" <(E-Mail Removed)> wrote in message
>news:03820f77$0$1276$(E-Mail Removed). ..
>> Anyone had a problem with a mobile phone being sent in for repair and
>> returned with the claim that its "water damaged" ?
>
>iPhones have 3 water sensors. If it has been dropped in water the sensors go
>from white to red. No chance of warranty.

Define the difference between humidity and water though? Are these
sensors able to? Go for a jog with an IPhone in your pocket and work
up a sweat. Oh dear there goes the warranty. **** that. What is the
sensitivity of them?

Also, if you can't open the bloody things to change the battery, then
why aren't they sealed well enough to keep water out? I will not buy
an electronic device that relies on batteries that I cannot change the
batteries. I don't care how pretty it looks.

captain anchovy wrote:
> Anyone had a problem with a mobile phone being sent in for repair and
> returned with the claim that its "water damaged" ?

Only when it was water damaged.


G-S

captain anchovy wrote:
> On 10/02/2010 1:18 PM, Peter wrote:
>>> Anyone had a problem with a mobile phone being sent in for repair and
>>> returned with the claim that its "water damaged" ?
>>>
>>> Anchovy, Captain (retired)
>>>
>>
>> I once had a job years back repairing mobiles.
>> Any sign of water damage (corrosion on the board around chips) and it was
>> basically all over.
>> Save what you can from the old phone and get a new one.
>> Even if it can be fixed there is no guarantee how long it will last.
>>
>>
>> :-P
> I'm up in Nth Qld. and have been told that high humidity
> often causes phones to fail. Nokia have voided the warranty on my 4
> month old phone with the claim of water damage.
>

Humidity is water you realise...

If a phone is used in a very humid area then taken into a cooler area
(say air conditioned) then it can experience condensation (water) inside
the phone.

They don't have to be dropped in water or rained upon to become water
damaged.

I'd suggest some type of tradesmans phone with rubber seals next time to
avoid the issue.


G-S