My experience of them today:\n\nHaving ordered an item on ebay (their shop) using Buy Now 5 days ago.\nDidn't receive anything but the stock "you've won the item" type emails. A\nlittle worried not to have heard anything from my follow up emails.\n\nFollowed up again. Left VM a few days ago. No return calls from this.\n\nToday, called at 9pm ish.\nThey find the "ebay" item that I should have won, doesn't actually exist in\nstock.\nThey want to replace with another (Ledrie). Its usually at least £120.\nIt'll cost me £17.50 for extra difference, and next day posting,\nunderstanding that they fucked up.\n\nOh no, thats not good enough. 2 hrs later, they recalc and decide they have\nfucked up again, decide they want an extra £50.\nUm, no says I. You verbally agreed and I get put on hold having asked for\nmgr.\n10 mins later of hold music, cut off.\n\nCall them back, and I try and mediate a value between the initial they\nagreed to and £50 and I'll be happy. Not good enough for them (having\nalready fucked up twice now). So I have asked for a refund.\n\nHuman relations nightmare from a bunch of incompetent fuck wits, or what?