Decent customer service

A few of us use exo heated clothing for winter trips and though it
works really well I had a problem with one of the cables fretting at a
connector and shorting out leaving me with cold fingers when we went
to the Elefant earlier this year.

I'd forgotten all about this until last night when I was trying to
work out how much current all my heated toys will draw so I decided to
email them asking if it was a problem they'd come across before and if
they'd got any suggestions regarding beefing things up to avoid a
repeat.

Much to my surprise I received an email from their MD this afternoon
apologising for the problem and offering a replacement 'wiring
harness' with upgraded connectors free of charge.

That'd be good if I'd emailed them on a weekday but to send an email
on a Saturday and get a response on the Sunday is exceptional.