8th March signals the start date for my 2nd year of motorcycle insurance on Mr. ER-5. On Thursday I did a load of online quotes and gave them the correct start date for my new policy with all the correct details. Today I phoned up Auntie Carole for a quote and they is already knocking money off of their policy. The days leading up to 7th March will be interesting on the HAVE MONEY OFF PLEASE BUY BUY BUY telephone call front. Current contenders quote based on unmodified '02 Kwak ER500-C1 (heated grips, rear hugger, engine crash bars), 1 year NCB, no previous active or pending convictions or points, 15,000 miles: Direct Choice/Equity Red Star £231.45 (£150 excess) inc. 60 days EU use, CIHAGM & legal cover. [Current insurance company - this is a new quote not a renewal invitation] Carole Nash/Highway Insurance £241.20 (£250 excess) inc. 30 days EU use, CIHAGM, legal cover, breakdown cover & uninsured loss recovery. On the face of it Auntie Carole looks like the best value cover but it would useful if I could rip out the breakdown & recovery which the agent appeared unwilling to do at this stage. My employer provides full bells & whistles UK & EU cover for me with regards to breakdown and recovery for a very good price whereas Auntie Carole will only cover me for my bike.[1] When I've had cause to ring Direct Choice before it's been just like ringing any other call centre where the staff didn't know how to apply FSA regulations or read insurance terms out correctly. Carole Nash staff seemed to have more understanding of general insurance terms, material facts and was quite happy to explain and answer questions from me. They have a claims team that are in on a Saturday (she asked them for clarification on one of my questions relating to 'uninsured loss recovery' for an RTA involving an uninsured driver) and the young lady I spoke to seemed quite friendly. They chipped down their quote to get nearer to my Direct Choice one and have invited me to call them back if I ever get a better quote and say that if I ring them in the middle of the month they may be able to do a requote taking into account Direct Choice's renewal discount when I've received it. Because of the reputation of Auntie Carole, the helpfulness, understanding and professional yet friendly manor of her staff I'm probably going to move from Direct Choice to Carole Nash even if she can't better her quote (which is unlikely) but I'd like to have a bash at reducing that £250 excess a bit if possible without cutting the quality of cover. [1] I forgot to ask them if this included 'homestart' style breakdown cover but will when I call them back closer to the time. I also need to clarify whether Switzerland is classed as Europe under their territorial limits.