mobile cell overloaded on O2, how best to get it fixed?

Discussion in 'UK Motorcycles' started by entwisi, Apr 5, 2011.

  1. entwisi

    entwisi Guest

    At work I can get a reasonable 4 bar signal with GPRS data( why the **** its not HSDPA I don't know in 2011) and voice works fine all day but data whilst slow but OK in the early morning becomes completely unuseable by 9 am.Now the site I work at is out in the sticks a bit ( ~ 3 miles south of Knutsford ) but has ~ 3K people on site a lot of who are fashion concious iphone-istas most probably still on O2 so I reckon its simply that the cell can't cope with the bandwidth of all the users. Vodafone signal and throughput on site is awesome but all company mobiles are Voda and we have a coupe of voda masts dotted about the site, O2 is half a mile down the main road.

    I've tried calling the usual helpdesks but all I seem to get are the usual script driven muppets with less of a clue than my 20 month old who keep telling me their map says its a good connection for data at that location. errno it fucking isn't mate, I'm here, you are in sodding newcastle or wherever.

    so what is the best way of proving the issue and getting O2 to fucking do something about it. WTF is the point of a smartphone if you can't get the simplest of data connection to read and post to UKRM.


    TIA
     
    entwisi, Apr 5, 2011
    #1
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  2. entwisi

    zymurgy Guest

    I use a couple of phones (Blackberries). Work's is BT, mine is 3 and I
    have a TMobile 3G dongle.

    Between the 3 I get reasonable 3G access to the internet, but you do
    have to interchange between the 3 networks. Some coverage areas are
    bollocks, even on the M3/M4 corridor, let alone the sticks.

    Paul.
     
    zymurgy, Apr 5, 2011
    #2
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  3. entwisi

    Greybeard Guest

    company mobiles are Voda and we have a coupe of voda masts dotted about the site, O2 is half a mile down the main road.
    O2 around my manor (Saffron Walden) is shit. There is zero coverage in
    the outlying villages. I have spoken with O2 about evry 2 months for the
    last 2 years or so as they say they have made improvements. Have they
    bollocks.
    I'm moving next month to T-Mobile, not the best I know, but it seems
    with the aid of the roaming between them and Orange I get 'reasonably
    usable' coverage around here and most other areas I go regularly. I got
    a PAYG sim on t-mobile/orange and gave it a try in an old handset.
    You'd think by now, with the cost, that you should be able to expect
    reasonable service on all providers in all areas.
     
    Greybeard, Apr 6, 2011
    #3
  4. entwisi

    Adrian Guest

    If that is the issue, then they'll already know through their traffic
    monitoring.
    Change networks to one that works where and when you want it to work.
     
    Adrian, Apr 6, 2011
    #4
  5. entwisi

    Hog Guest

    I'm wiping the tears of mirth from my eyes
     
    Hog, Apr 6, 2011
    #5
  6. entwisi

    ogden Guest

    <snip massively long lines of waffle>

    Well done. From absent to a mobile phone thread in under a day. You must
    be so proud.
     
    ogden, Apr 6, 2011
    #6
  7. entwisi

    R C Nesbit Guest

    Entwisi spoke:
    Ask them to give you the same signal they use for voicemail!

    In my house my Orange phone has crap or no signal - to hold anything
    like a consistent conversation I have to go stand out in the garden.

    However I can *always* get a perfect call to my voicemail even when the
    phone show Zero signal strength!

    --
    Rob_P
    UKRM(at)indqualtec.co.uk
    uppercase(d) BBIWYMC#1 BOG#11? MRO#31 IBCDBBB#1(kotl)
    FJ1200, CCM130 Benelli Cabriolet (gone)
    Looks like Rab C Nesbit.
     
    R C Nesbit, Apr 6, 2011
    #7
  8. entwisi

    Stephen Guest

    It's the same network, the same signal, the same voice coding etc.

    If you feel that 'voicemail' is somehow prioritised over 'normal'
    calls you're mistaken.
     
    Stephen, Apr 6, 2011
    #8
  9. entwisi

    R C Nesbit Guest

    Stephen spoke:
    Maybe, but all I am doing is relating my own 1st hand experience - and it
    is not infrequent!

    - very often I can sit here, and the phone goes *bing* and I have 1 missed
    call + 1 voicemail notification.

    I can call the mailbox from my desk, but to return the call I have to go
    outside the building.

    --
    Rob_P
    UKRM(at)indqualtec.co.uk
    uppercase(d) BBIWYMC#1 BOG#11? MRO#31 IBCDBBB#1(kotl)
    FJ1200, CCM130 Benelli Cabriolet (gone)
    Looks like Rab C Nesbit.
     
    R C Nesbit, Apr 6, 2011
    #9
  10. entwisi

    ogden Guest

    Just be grateful you're not on Vodafone, etc etc etc.
     
    ogden, Apr 6, 2011
    #10
  11. entwisi

    entwisi Guest

    I wish I was as Voda worked fine in all places I wanted it.

    O2 have teh signal just no bandwidth
     
    entwisi, Apr 6, 2011
    #11
  12. entwisi

    platypus Guest

    You want to clear down the mast. Get an old mobile without a SIM card,
    dial 112 (foreign emergency number), and all the data traffic gets
    kicked off the mast. Then get in.
     
    platypus, Apr 6, 2011
    #12
  13. entwisi

    entwisi Guest

    I love UKRM,

    How the **** do you know that!
     
    entwisi, Apr 6, 2011
    #13
  14. UKRM knows everything, Google has nothing on the collective.
     
    doetnietcomputeren, Apr 6, 2011
    #14
  15. entwisi

    Ace Guest

    Not. How do you think it might work?
     
    Ace, Apr 6, 2011
    #15
  16. entwisi

    Scraggy Guest

    Packet switching.
     
    Scraggy, Apr 7, 2011
    #16
  17. entwisi

    Stephen Guest

    It's not packet switched, it's circuit switched.
     
    Stephen, Apr 7, 2011
    #17
  18. entwisi

    Stephen Guest

    I think he doesn't unless things have changed in the last 2 years.

    Within the UK 112 calls were not allowed without an attributable SIM,
    so if you want to do this you'd need to use an active SIM card.

    Without the SIM card all that would happen is the phone would make an
    attempt to call and this would be refused. All of this would be
    handled on 'control channels' and there would be no transfer to
    traffic channels- and consequently there would be no pre-emption of
    data traffic.

    Further if the phone was shipped to the UK initially 999 would work
    (in principle) as well as 112 since both cause the call to be setup as
    an emergency call.
     
    Stephen, Apr 7, 2011
    #18
  19. entwisi

    Ace Guest

    What, it can somehow magically increase signal strength, can it?
     
    Ace, Apr 7, 2011
    #19
  20. entwisi

    Scraggy Guest

    No, that's not how PS works and looking at Burnts post it apparently
    uses circuit switching. However PS will work where signal strength would
    not allow normal duplex telephony.
    The most recent demo that I've seen of this was a couple(or more) years
    ago when, IIRC, the Gadget show or someone tested some PTT phones to the
    US. On their return journey the airport was snowed in and they could not
    get a phone signal/network, However, when they attempted to contact the
    London producer via the PTT on their phones, which uses, AIUI, Packet
    switching they were able to talk to UK.
    Essentially a pocket sized Global PMR. As Voicemail is essentially a one
    way communication, then PS 'might work'
     
    Scraggy, Apr 7, 2011
    #20
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