PC World refurb. laptop.

I received a "refurbished" lapdog that I ordered from the above shower
today. It's an HP G29 and was advertised as 3gb RAM and 320 gb disk.
I checked it with DXdiag and it's 1gb ram and 284gb disk, I called
them to explain, and they offered a 10% refund or to take it away and
give me a refund. I went for the refund as it's a lot f pissing around
to get it picked up, and I do want a laptop, but now I'm not sure if
that was the best thing to do. What does the FOAK recon is best?

 

Refund.

Having worked for that shower of shit, I wouldn't touch anything
'refurbished' by their 'technicians'.

 

I'd tend to agree. How about 10% plus you get to go to the nearest store and
have the RAM upgraded.

 

The capacity marked on the HDD label is the unformatted capacity, some
drives have some small print on the label pointing this out.

The formatted capacity of the 320Gb HDDs in one of my PCs is 298.09Gb.

It might have been an idea to have asked Consumer Direct for advice on the
RAM discrepancy - if they'd accrued a "critical mass" of complaints against
that supplier for stiffing customers on advertised RAM size, your complaint
might have triggered enforcement action.

 

I thought that *might* be the case.

Having checked again the model number I thought I was buying is HP -
G62-a29ea and the one supplied is HP - G62-a29sa, not sure what it
means but it's not what I ordered and I CBA to mess about any more.

I think that I will go with the consensus and get a refund.

 

Hidden rescue partition?

 

Very likely these days.
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ISTR XP reserves an 8Gb partition but doesn't allocate it (on the boot
drive) so there's no useless drive letter.

The formatted capacity I quoted isn't on a boot drive, that may explain why
I got a little bit more.

Linux does the same, I can only guess what for.

 

Not these days, but HDD capacity is quoted in GB, not GiB
(surprisingly even for USB Flash, which I'd naively expect to come in
powers-of-two capacity) so e.g. 320 GB is 320,000,000,000 bytes or 298 GiB.

It's not formatted capacity -- see above -- it's that you are
using a different measure to the manufacturer; to them 1 GB is 1e9, to you
it's 2^30 = 1,073,741,824 bytes. Hence my use of GiB above.

1 vs 3 is a bit harder to explain away...

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KotPT -- "for stupidity above and beyond the call of duty".

 

Hence my suggestion to have a chat with Consumer Direct, if they've got near
a "critical mass" of complaints against that supplier for things like
misrepresenting RAM size, the OP's complaint could be the one that triggers
enforcement action.

 

http://en.wikipedia.org/wiki/Gigabyte#Consumer_confusion

 

This is about 3Gb of RAM turning out to be only 1Gb of RAM.

Not the difference between 1000 & 1024.

 

Ah. yes that is a different matter entirely.