Wildly off-topic mini-rant about Egg

Discussion in 'UK Motorcycles' started by ogden, Apr 19, 2011.

  1. ogden

    ogden Guest

    Fuckers have detected a "trojan" which appears to be based on a string
    of transactions that I've been able to confirm were me, using my card,
    to pay for items or services that I've purchased.

    Yet the fuckers want to cancel my card and issue a new one. But they
    expect me to go through the arse-ache of notifying anyone with the
    details of the old card for recurring payments, and I've got to deal
    with tickets that can only be collected by presenting the card used to
    pay for them.

    It's nice that they're trying to prevent fraud but I'd rather they
    weren't such a bunch of paranoid, unhelpful fucknuggets.

    Still, only to be expected now they're part of Barclays.
    ogden, Apr 19, 2011
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  2. ogden

    wessie Guest

    how long before the 1% cashback disappears on Egg Money?

    I've stopped using the Goldfish & MSDW cards since they went to Barclays.
    wessie, Apr 19, 2011
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  3. ogden

    ogden Guest

    I've just taken delivery of a shiny new Post Office card, since I
    discovered two of my cards had expired through lack of use, leaving me
    with a Barclaycard and a Soon-to-be-Barclaycard.

    It's not like I use them much, but I like to keep a preposterously large
    line of available credit in case I ever spontaneously decide to buy a
    Ferrari or something.
    ogden, Apr 19, 2011
  4. ogden

    Charlie Guest

    Could you gently suggest that it might be somewhat more convenient for
    them, and certainly no more inconvenient for you, to move your business
    to a financial institution which was fractionally more attuned to the
    requirements of, and the provision of service to, the people who pay
    their fucking wages?
    Charlie, Apr 19, 2011
  5. ogden

    wessie Guest


    I have the PO card as it does not charge the 3% currency conversion fee on
    overseas transactions. Saves quite a bit, what with French petrol prices
    being what they are.
    wessie, Apr 19, 2011
  6. ogden

    ogden Guest

    That's why I opted for the PO card, particularly since the Nationwide
    have decided to bring in a slightly wonky system for offsetting foreign
    transactions against domestic ones.
    ogden, Apr 19, 2011
  7. ogden

    ogden Guest

    Speaking of which, I've just logged into the Barclaycard web site, and
    once logged in it's popped up an overlay asking for the following as
    part of "security verification"

    Card number, cardholder name, security code, start date, end date, ATM
    PIN, DOB, place of birth, mother's maiden name, memorable word, blood
    type, shoe size and inside leg measurement.

    OK, maybe not the last three.

    I've just had to phone them to check that's normal and their site hasn't
    been taken over by some shifty Nigerians. I can understand doing a quick
    check, but putting that much information in one place is absolutely
    fucking ludicrous!

    And then once I'd talked to the call centre monkey to check, he tried to
    flog me fucking identity theft insurance! The irony was completely lost
    on him.

    ogden, Apr 19, 2011
  8. ogden

    Krusty Guest

    Jesus, you ain't kidding. Key-logger heaven. If that was my bank I'd be
    sending a screen print to the FSA.
    Krusty, Apr 19, 2011
  9. ogden

    ogden Guest

    Oddly, a scan on the machine I was using promptly turned up a browser-
    related trojan, now quarantined and disabled.

    Logging in to the same web site produces no such "security
    verification" screen.

    I'll be dropping an email to Barclays suggesting that they teach their
    call-centre monkeys not to be so fucking stupid. I'm glad I had my
    paranoid hat on today and refused to believe what they told me.
    ogden, Apr 19, 2011
  10. The demand for the ATM PIN made me wonder.
    The Older Gentleman, Apr 19, 2011
  11. ogden

    ogden Guest

    The bloke at Barclaycard was even more baffled when, as part of his
    pitch for the fraud protection, having asked me "what would you do if
    your card details were used fraudulently?" received the answer "not a
    lot. I bet you'd be busy though, it'd be your money they're stealing."

    It reminded me of this:
    ogden, Apr 19, 2011
  12. ogden

    ogden Guest

    In hindsight, that was a bit unfair. Egg are the only party in this to
    be totally on the ball, and kudos to them for that. Their web site
    spotted a trojan on the machine that the local security software didn't.
    Christ knows how they managed that, but it shows they know their stuff.

    Barclaycard's chap in the UK was rather more on the ball than their man
    in India, the latter being on the receiving end of some imminent
    training and a kick up the arse. All sorted.

    The Post Office (aka Bank of Ireland) otoh, left me rather underwhelmed
    with their response. Still, cards cancelled, PINs changed, should all be
    OK and if it isn't, it's their money, not mine.
    ogden, Apr 20, 2011
  13. ogden

    Catman Guest

    $randombank put a block on my card pending verification when they
    detected suspicious activity recently.

    The suspicious activity in question was buying parking at an NCP car
    park on a Monday morning.

    Just like I do *every* Monday morning.

    Fucking pointless.

    Catman MIB#14 SKoGA#6 TEAR#4 BOTAFOF#38 Apostle#21 COSOC#3
    Tyger, Tyger Burning Bright (Remove rust to reply)
    116 Giulietta 3.0l Sprint 1.7 GTV TS GT 3.2 V6
    Triumph Sprint ST 1050: It's blue, see.
    Catman, Apr 20, 2011
  14. ogden

    Stephen Guest

    And I regularly get my MBNA card blocked, plus occassionally (but
    less of late) my Lloyds card because of 'suspicious use'; the
    suspicious use being use abroad and since I go to Germany most
    weeks... you'd have thought their risk profiling systems were sort of
    tuned by previous use, wouldn't you?

    However I've very, very rarely had problems with my Amex card. Well
    apart from the "We don't accept Amex" problem...
    Stephen, Apr 20, 2011
  15. ogden

    ogden Guest

    I was talking to Barclaycard a few weeks ago and the topic of foreign
    trips came up. So I figured I'd give them a list of places I'd be
    visiting over the next few months - France, Netherlands, Belgium, Italy,
    San Marino, Austria, Germany, Czech Republic, maybe Switzerland in a

    If anything gets blocked, I shan't be impressed.
    ogden, Apr 20, 2011
  16. ogden

    davethedave Guest

    No one loves Amex. They charge to much to the retailers for the privilege
    it would seem.

    I had a <nameless> card cancelled for suspicious use. I asked them what
    that use might have been. Apparently someone was using my card in
    (foreign). But for the sharp eyed observations of my bank I could have been
    taken for thousands they explained knowledgably and confidently.

    I then asked them to read my address back to me from the account.

    Phone Droid: <silence>

    Phone Droid: Err.

    Phone Droid: <silence>

    Phone Droid: You live in (foreign).

    Me: Yes.

    Phone Droid: <silence>

    Phone Droid: I'll just pass you to my supervisor.
    davethedave, Apr 20, 2011
  17. ogden

    Stephen Guest

    I love Amex. They give the best cashback.
    Stephen, Apr 20, 2011
  18. ogden

    Simon Wilson Guest

    I've pretty much given up on Barclaycard. It just isn't practical for me
    to call them everytime I go abroad. If you don't you get those stupid
    automated messages telling you to call an 0870 number *which often is
    impossible to call from abroad you morons*

    I've switched to Amex now. Travelled all over, no query on anything, and
    often you only have to sign, no PIN.
    Simon Wilson, Apr 20, 2011
  19. ogden

    ogden Guest

    Carrying only one card is just daft.

    Especially when you leave your card in the pin reader at WH Smiths at
    Gatwick and only realise when you get to Turin with a single ten euro
    note in your pocket.
    ogden, Apr 20, 2011
  20. ogden

    boots Guest

    Pretty much why I use them for work trips.
    boots, Apr 20, 2011
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