SO's just bought a cafe. I think this is an extreme case of 'eyes bigger than belly' syndrome, as she's been a mortgage advisor for the last 15 years, & never worked in catering. But anyway, the deed is done, & she has a blank sheet to work from. so the question is, what are the prime requisites for a *good* cafe? I presume tasty food & good value are pretty important to most people, but what's the 'X-factor' that makes somewhere stand out? I'll see if I can convince her to do an alt.2eggs & UKRM[1] discount scheme for anyone with the secret password ;-) [1] X-posted to UKRM as it will be a very biker-friendly cafe[2]. [2] What makes a cafe biker-friendly - visor cleaning kit on the counter?